Testimonials "Very well presented with good examples and skill-building workshops. Good pace and volume of information." - Ron Morosse, SHE Programs Manager, Hercules Corporation "Great course - workshops were very helpful and instructor very knowledgeable and efffective." - Susie Cowher, PSM Engineer, ISP Chemicals, Inc. "Good course, thought provoking, comprehensive treatment of the subject matter." - L. Scott Crump, Director, HSE, Cook Composites and Polymers Course Description Learn to use the license-fee free SOURCE™ root cause analysis methodology for investigating incidents. In This Course, You Will Learn to: Initiate a root cause analysis incident investigation and gather data for investigating process and nonprocess incidents Collect data through interviews and parts analyses Apply powerful techniques for causal factor identification Use ABS Consulting’s Root Cause Map™ to aid in root cause identification Avoid future incidents by developing appropriate recommendations to address causal factors and root causes Structure reports for optimum effectiveness Develop your data trending process to identify systemic problem areas The SOURCE™ Root Cause Analysis Methodology You will learn the powerful tools and techniques that are part of the SOURCE™ (Seeking Out the Underlying Root Causes of Events) methodology. The SOURCE methodology is based on tools commonly used throughout industry for incident investigation. ABS Consulting’s unique application of these common tools will guide your investigation, making each investigation efficient and effective. We teach effective interviewing skills along with methods for collecting other types of data. You will learn to analyze data using causal factor charting (event and condition charting), cause and effect tree analysis, and change analysis. The root cause determination techniques include the 5-Whys technique and ABS Consulting's Root Cause Map. Realistic industry examples and workshops are used extensively throughout the course to illustrate key points and to allow you practice your new skills. Software to Document Your Root Cause Analysis You will also learn how to use ABS Consulting's RootCause LEADER™ software and FREE Excel™ template to document your investigations and perform analyses of trends. Visit the RootCause LEADER 2.0 software page for a more complete description. Developing Your Program Besides learning incident investigation skills, you will learn how to fully meet requirements of standards and regulations for investigations of incidents with health, reliability, environment, and quality impacts. You will also get an overview of how to structure an effective investigation program for your company, including how to define near misses, train others to recognize and report incidents, classify incidents for assigning the appropriate investigator(s), and trend data. You will take back to your company an example of a successful incident reporting and investigation program. How You Will Benefit You will be equipped to investigate serious, complex incidents You will learn the importance of: Near-miss investigations Incident classification Data trending You will learn how to identify root causes (not just causal factors) using proven techniques You will come away from the course with these valuable materials: Complete solutions to example problems The SOURCE™ Investigator's Toolkit to help you gather and organize your data A Root Cause Map for your company to use A 300-page Root Cause Analysis Handbook that includes details on the use of the Root Cause Map A FREE Excel template for documenting causal factor charts and cause and effect trees A certificate of completion Accreditation: 1.9 CEUs, 1.9 COCs, 3.0 CMs, ABIH approval #09-575 For more information on this course, contact Customer Service at 1-800-769-1199.       Code Start/End Dates Location 27211 Oct 18-20, 2010 ABS Consulting | Arlington, VA Location/Hotel Information 27307 Dec 6-8, 2010 Hilton Garden Inn Las Vegas Strip | Las Vegas, NV Make reservations by 11/15/10 to get the room rate of $95 Tel: 1-702-453-7830 For more information on this course, contact Customer Service at 1-800-769-1199. Course Highlights Basics of incidents and investigations Initiating the investigation Gathering people, physical, paper, and position data Analyzing data (causal factor charting and cause and effect trees, including multiple workshops) Determining root causes (including workshop) Developing conclusions and recommendations Completing the investigation Overview of results trending Selecting problems for analysis Overview of developing and implementing an incident investigation program Certification examination (optional) Course Outline DAY 1 8:00 a.m. to 5:00 p.m. Basics of incidents and investigations Workshop: Identifying causal factors and root causes Analyzing data (causal factor charting) Workshop: Causal factor charting DAY 2 8:00 a.m. to 5:00 p.m. Analyzing data (cause and effect tree analysis) Workshop: Using cause and effect tree analysis Analyzing data (change analysis) Determining root causes Workshop: Identifying root causes using the Root Cause Map technique Developing conclusions and recommendations DAY 3 8:00 a.m. to 5:00 p.m. Completing the investigation Initiating the investigation Gathering people, physical, paper, and position data Overview of results trending Selecting problems for analysis Overview of developing and implementing an incident investigation program Workshop: Simulated incident investigation Using the RootCause LEADER software (optional) Certification examination (optional) For more information on this course, contact Customer Service at 1-800-769-1199. This course is taught by consultants who have many years of experience in root cause analysis and incident investigation.   Lee Vanden Heuvel 1-865-671-5848 LNV@absconsulting.com Donald Lorenzo 1-865-671-5842 dlorenzo@absconsulting.com James Rooney 1-865-671-5814 jrooney@absconsulting.com Henrique Paula 1-281-673-2750 hpaula@absconsulting.com Laura O. Jackson 1-865-671-5868 lajackson@absconsulting.com For more information on this course, contact Customer Service at 1-800-769-1199.

Related Courses Root Cause Analysis for Supervisors Human Error Prevention Maritime RCA/Incident Investigation Related Course Certification This course is part of ABS Consulting’s Advanced Root Cause Analyst/Incident Investigator certification program. Onsite Course This course can be taught at your facility. Find out more. Related Software RootCause LEADER. Quickly identify the root causes of any type of incident, event, accident, near miss, reliability problem, quality impact, or business loss. Related Services ABS Consulting assists with investigations of safety, reliability, quality, production, or environmental losses with proven, structured analysis techniques. Call our 24-hour help line at (865) 368-4357. Related Resources Download the SOURCE Investigator's Toolkit, a sample report form, and Excel templates. Used in conjunction with our SOURCE methodology and our training course, these FREE tools will help you perform efficient and effective analyses. Purchase the Root Cause Analysis Handbook directly from our publisher. A companion to the SOURCE technique and Root Cause Map.