Testimonials "Very well presented with good examples and skill-building workshops. Good pace and volume of information." - Ron Morosse, SHE Programs Manager, Hercules Corporation "Great course - workshops were very helpful and instructor very knowledgeable and efffective."" - Susie Cowher, PSM Engineer, ISP Chemicals, Inc. "Good course, thought provoking, comprehensive treatment of the subject matter." - L. Scott Crump, Director, HSE, Cook Composites and Polymers Course Description This 1½-day version of our popular Root Cause Analysis course is designed for personnel performing investigations of simple incidents. The focus of the course is identifying causal factors, root causes, and recommendations for human performance problems and equipment issues. You will come away from the course with these valuable materials: The SOURCE™ Investigator's Toolkit to help you gather and organize your data A Root Cause Map for your company to use A 300-page Root Cause Analysis Handbook that includes details on the use of the Root Cause Map A FREE Excel template for documenting causal factor charts and cause and effect trees Complete solutions to example problems A certificate of completion Accreditation: 1.0 CEUs, 1.0 COCs, 1.67 CMs, ABIH approval #10-231 For more information on this course, contact Customer Service at 1-800-769-1199.   Code Start/End Dates Location 27184 Oct 4-5, 2010 ABS Consulting | Knoxville, TN Location/Hotel Information For more information on this course, contact Customer Service at 1-800-769-1199. Course Outline DAY 1 8:00 a.m. to 5:00 p.m. Basics of Incidents and Investigations Three principles for achieving operations excellence Root cause/management system approach to root cause analysis (RCA) Goals of incident investigation/RCA Terminology: causal factor, root cause, management system, safeguard Workshop: Identifying causal factors and root causes Overall incident investigation management system, and overview of the course Analyzing Data Overview of the four analysis techniques: cause and effect trees, timelines, causal factor diagrams, and change analysis Cause and effect trees Incident timelines Identifying Root Causes What is a root cause? Procedure for identifying root causes The Root Cause Map Workshop: Identifying root causes Developing Recommendations Key recommendation concepts Four levels of recommendations Recommendation hierarchy Special recommendation areas including restart/resumption criteria DAY 2 8:00 a.m. to 12:00 p.m. Initiating Investigations Securing the site Overview of incident management tasks Overview of investigation teams Gathering Data Types of data: The four P’s: people, physical, paper, and position Fragility of data Data from people Physical data Paper data Position data Workshop: Identifying data needs Investigation Programs Common incident investigation/RCA program problems General Resources SOURCE™ Toolkit – useful data collection forms Pocket guide to investigation Course study guide Workshop: Simulated incident investigation For more information on this course, contact Customer Service at 1-800-769-1199.     Lee Vanden Heuvel 1-865-671-5848 lnv@absconsulting.com You may also fax your questions to 1-865-671-5851 For more information on this course, contact Customer Service at 1-800-769-1199.

Related Courses Root Cause Analysis and Incident Investigation Human Error Prevention Onsite Course This course can be taught at your facility. Find out more. Related Services ABS Consulting assists with investigations of safety, reliability, quality, production, or environmental losses with proven, structured analysis techniques . Call our 24-hour help line at (865) 368-4357. Related Resources Download the SOURCE Investigator's Toolkit and Excel templates. Used in conjunction with our SOURCE methodology and our training course, these FREE tools will help you perform efficient and effective analyses. Purchase the Root Cause Analysis Handbook directly from our publisher. A companion to the SOURCE technique and Root Cause Map.