(formerly Developing Effective Operating and Maintenance Procedures) Course Description Discover the Secrets of Easy-to-Follow Procedures Discover the secrets of producing logical, clearly written, and easy-to-follow procedures for operating and maintaining your process safely and efficiently to produce a quality product. Through several workshops and class discussions, you will thoroughly cover the issues you face in creating or upgrading your operating and maintenance procedures. This course includes: Course lectures, materials, and workshops devoted to improving your operating and maintenance procedures. An assessment of how well your current procedures are written and whether they address applicable requirements (attendees should submit procedures for review) An approach to writing procedures that takes advantage of the expertise of your operators or other "subject matter experts". Practice in performing detailed task analysis and writing step-by-step instructions. The most comprehensive coverage of how to address operating limits and deviations, for both batch and continuous processes. After taking this 1 ½-day course, you will be prepared to write procedures for your primary audience: the operators and maintenance personnel who do the work and the personnel who train them. To be effective in maintaining process safety (and meeting OSHA and EPA requirements) and process and product quality (and meeting standards such as ISO 9000), your procedures must be logical, clearly written, and easy to follow. To the extent possible, you must use language commonly used and understood by the operators and/or their trainers. Ideally, the written instructions should be developed by the end users, with technical and clerical assistance. This course emphasizes the steps required to achieve OSHA PSM and EPA RPM compliance. However, the concepts included in the course address the keys to the development and use of effective procedures and are generally applicable to a wide variety of industries, organizations, and regulatory requirements. Accreditation: 1.0 CEUs, 1.0 COC, 1.67 CMs, ABIH approval #10-240 For more information on this course, contact Customer Service at 1-800-769-1199.   Course Outline Day One - All Day Introduction: What is an effective procedure? Workshop: Writing effective instructions Regulations and standards for operating and maintenance procedures Deciding what procedures are needed Workshop: Developing a task inventory Gathering information for a procedure The three “islands” of information When/why the procedure will be performed Main steps, substeps, details, hazards, precautions Workshop: Performing a task analysis Formatting the procedures Document control features — headers and footers Introductory items — procedure titles, sections, and section titles Step-by-step formats Work documentation features Discussion: Which format(s) is right for your facility? Writing step-by-step instructions 10 rules for writing the most effective instructions Workshop: Improving a set of step-by-step instructions Day Two - Half Day Addressing operating and maintenance limits and deviations in step-by-step procedures Defining “operating and maintenance limits,” “deviations” and related terms Identifying deviations that may occur, including: Errors of omission Errors of commission Defining procedural boundaries using: Conditional statements Warnings and cautions Workshop: Creating a procedure from the task analysis information Addressing operating and maintenance limits and deviations in continuous operations Listing process parameters and setpoints Identifying the worst-case and more likely consequences Developing troubleshooting steps, preventive measures, and corrective actions Workshop: Developing a table of operating and maintenance limits and troubleshooting guidelines Verifying, validating, and certifying procedures Workshop: Conducting a field walk-through Managing changes to procedures What is considered a “change?” Protocol for making and distributing changes Timeliness vs. technical accuracy, quality assurance, and buy-in Developing your plan of action For more information on this course, contact Customer Service at 1-800-769-1199.   This course is taught by professionals who have practical experience in helping organizations solve their procedure-related problems.   William "Eddy" Schedule 1-281-673-2754 WSchedule@absconsulting.com Lee Vanden Heuvel 1-865-671-5848 LNV@absconsulting.com You may also fax your questions to 1-865-671-5851 For more information on this course, contact Customer Service at 1-800-769-1199.

Related Courses Process Safety Management Compliance Mechanical Integrity Onsite Course This course can be taught at your facility. Find out more. Related Services Working independently or teaming with your staff, we can develop technical documents such as operating limits tables, process safety information, training materials, on-the-job checklists, and procedures for any and all tasks.