(formerly ISO 9001:2008 Internal Auditing Training) Course Description: This course is not only a requirement for those who conduct internal quality audits, it is also essential for Senior Management, Quality Managers and Line Management striving to be part of a successful and effective Quality System. What You Will Learn: Process and System Approach to quality management – an introduction to eight quality management system principles and explanation how they are related to the ISO 9001:2008. Audits – an explanation of audits, their purpose and planning, and the way to approach, perform and report the audit. Auditors – their responsibilities, personal attributes and auditor selection. Auditor Certification Scheme. Auditing Tools – the various tools that are available to assist auditors. The concept of nonconformity, the need of positive approach to nonconformity and the importance of proper reporting of nonconformity. The roles and responsibilities for handling the nonconformity detected during the audit. The importance of managing the audit, the various stages of the audit and their function and the importance of effective planning and preparations for the audit including the necessity of precise determination of audit scope. The system approach to an audit and in particular the importance of the structure of the quality management system, its processes, their sequence and interaction for effective management of internal audit programs. The concept of system mapping and its benefits in planning an effective internal audit programs. The characteristics of an audit report that bear on its quality and the need and importance of positive reporting of the audit results. The importance and nature of effective communication in the audit process together with the possible obstructions or barriers to effective communication including psychological issues and cultural sensitivities. How You Will Benefit Understand the benefits of documented quality assurance systems Learn the requirements of ISO 9001:2008 and ISO 19011 Understand the principles and methods of performing audits according to ISO 9001:2008 Learn how to prepare, perform, and lead an audit Learn how to evaluate and report audit findings Accreditation: 1.9 CEUs, 1.9 COCs, 3.17 CMs, ABIH approval #10-275 For more information on this course, contact Brett Byall at 1-281-673-2842.   Code Start/End Dates Location 27380 Aug 30-Sep 1, 2010 ABS Plaza, Rm. 723| Houston, TX Location/Hotel Information 27274 Nov 15-17, 2010 ABS Institute | Houston, TX Location/Hotel Information For more information on this course, contact Brett Byall at 1-281-673-2842.   Course Outline Day One – 8:00 a.m. to 5:00 p.m. Types, Purposes & reasons for audits Team selection Audit planning The process approach Audit aspects The audit checklist Conducting the audit Meetings Process Auditing Collecting evidence Sampling Audit investigation Conducting interviews Communication Audit findings Non-conformities Observations Report & follow up What is and is not included What is ISO Standards and guidance Day Two – 8:00 a.m. to 5:00 p.m. What is quality Quality control Quality assurance Quality management System documentation Quality manual format Day Three – 8:00 a.m. to 5:00 p.m. Auditing scenarios, case studies, workshops For more information on this course, contact Brett Byall at 1-281-673-2842.     Paul Levy For more information on this course, contact Brett Byall at 1-281-673-2842.

Related Courses Certified ISO 9001 Lead Auditor Certified ISO 14001 Lead Auditor ISO 14001 Internal Auditor Onsite Course This course can be taught at your facility. Find out more.