(formerly Process Mapping (ISO 9001:2000 based) Plus Value-Added Internal Auditing) Course Description How to evaluate and apply continual improvement in all processes: Defining the processes within an organization, process methodology and process audit techniques. Planning, conducting and reporting on the process audit. Identification and reporting of non-conformance in the process audit. Auditing and conversation threads with Top Management. How You Will Benefit : Upon successful completion, delegates will be able to understand and apply: How to effectively audit top management. The importance of meeting customer requirements and achieving customer satisfaction. An understanding of the continual improvement aspects of the quality management system and where to apply them. Knowledge of the principals of process auditing. An understanding of the need for clear knowledge of the organizations defined processes, their sequence and interaction. The ability to plan, conduct and report a process based audit activity. The ability to link organizational objectives to process and sub-process objectives for review and continual improvement. Accreditation: 1.9 CEUs, 1.9 COCs, 3.17 CMs, ABIH approval #10-276   For more information on this course, contact Brett Byall at 1-281-673-2842. Course Highlights Understanding customer requirements and achieving customer satisfaction. The continual improvement aspects of the QMS and where to apply them. Knowledge of the principals of process auditing. Mapping the organizations defined processes, their sequence and interaction. Deployment of organizational objectives to process and sub-process objectives. Financial and economic benefits from the application of the QMS. For more information on this course, contact Brett Byall at 1-281-673-2842.   Ali Dhamani Paul Levy You may also fax your questions to 1-281-673-2931 For more information on this course, contact Brett Byall at 1-281-673-2842.